Hermex Travels – Privacy Policy

(Last Updated: Apr 11, 2025)

At Hermex Travels ("we", "us", "our"), your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, mobile applications, and other services (collectively, "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Introduction

• We are committed to protecting your personal information and your right to privacy.
• This policy outlines what information we collect, how we use it, who we share it with, and your rights concerning your data.
• We encourage you to read this policy carefully.

2. Information We Collect

2.1. Personal Information

When you register for or use our Services, you may provide us with personally identifiable information, including but not limited to:

• Contact Data: Name, email address, phone number, mailing address.
• Account Data: Username, password, and security information.
• Booking Information: Details related to travel bookings (e.g., flight PNRs, hotel reservations, tour selections).
• Payment Information: Credit card or other financial details used for processing payments (stored securely by our payment processors).

2.2. Non-Personal Information

We also collect non-personal data that does not directly identify you, such as:

• Usage Data: Information about how you use our Services, including pages visited, links clicked, time spent on pages, and other analytical data.
• Device Information: IP address, browser type, device type, operating system, and cookies or similar tracking technologies.

2.3. Special Categories of Data

• We may process special categories of data, such as travel preferences or loyalty program activities, only with your consent or when required for the performance of our contractual obligations.

3. How We Use Your Information

We use the data we collect for various purposes, including to:

• Provide and Maintain Services: Process bookings, manage reservations, and deliver customer support.
• Improve Our Services: Analyze usage and trends to improve the functionality and user experience of our Services.
• Communicate: Send you service-related announcements, promotional offers, newsletters, and other communications (with your consent where required by law).
• Personalize Your Experience: Tailor offers, recommendations, and content to your preferences.
• Ensure Security: Monitor, detect, and prevent activities that may compromise the integrity and security of our Services.
• Compliance and Legal Obligations: Comply with legal obligations, resolve disputes, and enforce our agreements.

4. How We Share Your Information

4.1. With Third-Party Service Providers

• We share your personal data with trusted third-party providers who perform functions on our behalf, such as payment processing, analytics, email delivery, and customer service.
• These service providers are contractually obligated to protect your data and only use it for the specified purposes.

4.2. With Business Partners

• For travel services, we may share your booking details (such as flight PNRs, hotel reservations, etc.) with airlines, hotels, tour operators, and other partners to facilitate your travel arrangements.

4.3. For Legal and Regulatory Reasons

• We may disclose your information if required to do so by law or in response to valid requests by governmental authorities.

4.4. In the Event of a Business Transfer

• If Hermex Travels undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• In such cases, we will notify you via appropriate channels before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Retention

• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
• Once your data is no longer needed, we will delete or anonymize it in a secure manner.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption: Use of SSL/TLS for data transmission.
• Access Controls: Restricting access to personal data to authorized employees and service providers.
• Regular Assessments: Ongoing evaluation of our security policies and systems.

While we strive to protect your data, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

7. International Data Transfers

• Your personal data may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ from those in your jurisdiction.
• By using our Services, you consent to the transfer of your information to countries outside your country of residence, subject to appropriate safeguards.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data under certain circumstances.
• Restriction: Request restriction on the processing of your data.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your data for certain purposes.
• Consent Withdrawal: Withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

9. Children's Privacy

• Our Services are not directed to individuals under the age of 18.
• We do not knowingly collect personal information from children without parental consent.
• If you believe that we have collected data from a child without proper consent, please contact us immediately.

10. Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to enhance your user experience and to collect information about how our Services are used.
• You can adjust your browser settings to refuse cookies, but note that some features may not function properly without them.
• For more detailed information about our cookie practices, please review our Cookie Policy.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
• When we make updates, we will revise the "Last Updated" date at the top of the policy.
• Continued use of our Services after such changes constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Hermex Travels Privacy Office
Email: [email protected]
Phone: 09033063223

This Privacy Policy is intended to provide transparency regarding our data collection and use practices. We remain committed to protecting your information and ensuring a safe, secure, and enjoyable experience with Hermex Travels.